Well I came in on Friday with my mother in law to exchange a present that she received for Christmas. She was told she could only do this online and that no charge would be added. So when we got back home I was the one who tried to order on line for her only to be told about a £8.00 delivery charge which is ridiculous, you should explain this charge to your staff so they don’t tell customers lies.! so basically now she has to pay for her present! This also wasn’t home delivery this was delivery to the shop where she would have to go to pick it up! it would have been more to deliver it to her house!