I ordered a man's gadget bag from the website which was clearly shown as all black with a matte style finish and black zips but they sent me the women's version which was leather and had gold zips, funny thing is after searching there website to see if the woman's bag was on there I couldn't find it? However I contacted them via the online contact form and they resolved the issue by refunding the item and also the postage I paid to send it back so was happy with the result in the end. Communication with them was quite slow as well but if your patient they will reply eventually. Would consider using them again for the prices but wouldn't recommend.