Ordered an item online - which at nearly £200 I was surprised I still had to pay delivery/Click & Collect charge for - and it arrived with two security tags attached which I cannot remove. Returns are also charged at cost to the purchaser (!) and there's no contact number to actually speak to anyone. Two Tweets have gone unresponded and I now wait with baited breath as to whether I'll get a response to the email in five working days' time. Very disappointing.
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