Bought a pair of shoes which don't fit me. Got in touch with customer service : made me feel like it was my fault (unhelpful, patronizing). Been told that different brands handle shoe sizes conversion (UK, EU, US....) differently. Found another pair of shoes from the same brand same at home which fit me perfectly and always have. Checked the size. They're the same size as the one purchased. So basically those shoes I bought are for some reasons smaller and won't fit me. As a customer didn't have the most amazing experience ever. Never had any problem with Office, Clarks, Shuh, SportShoes... and/or their customer service. Won't use USC ever again, simple as that.