Half sizes not available, so I bought a size 6 as 7’s were massive. On realisation the 6’s were too small, so took them back only to be told they only give credit notes as an exchange. So I ordered the shoes online and wanted them to deliver to store only to be charged £5 for store collection! Fuming. This is normally free at other shops, but as I only had credit note, I was tied to using it. I told the manager that I thought it was a poor service and he kind of shrugged and said that’s just how it is.
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