I has to send back half of the ordered clothes, which is sometimes expected, but it is unusual that I had to pay for the return postage. Additionally my order (over £130) was delivered to my neighbour, whom I do not know, without me saying that it is safe to be left there. I think it was absolutely irresponsible and it was also the first time that courier came to deliver the parcels, which is plain stupid - I could have just called and have it delivered the next day.