The experience of shopping with USC is not helped by the company's failure to provide a free in store collection for on line purchases. A further problem is that returns cannot be returned in store and have to be sent to a returns centre instead of a free in store return which is offered by every other reputable retailer. Which means that in the event you have a large item that you wish to return, the cost of a registered post return can very expensive. This would put me off shopping again in light of the postage costs I incurred upon return some items in my order. Would add the goods arrived very promptly in very good packaging and that main criticism is delivery and return options.