So far unimpressed. Ordered £230 worth of branded items and paid £4.99 for delivery (who still makes customer pay for P&P on large orders???) but fair enough. Parcel "delivered" by Hermes first (and so far only) time whilst I must have been on the phone an didnt hear door knock so first I know is when I check the tracking details again and realised that there was an "attempted delivery", no card left, no email sent (hermes did send the tracking details in advance of the delivery). That was 4 days ago, one week since order was placed. You cant phone USC as far as I can tell anyway, and email customer service takes 48h minimum to turn around so in effect when you are having an item redelivered it doesnt really work and you are left in the dark: tracking details online dont seem to update either. I'm yet to receive my items. I wont order again because as much as I love Lacoste shirts I dont think anything is really worth that hassle when you have a job, a house, children to care for. Or maybe I'll pay full price for them next time and get real service. If you are in a hurry or are the worried type I would avoid this company at all costs.