Everything about my service was awful. I ordered an item as a birthday present and ordered it a week and a bit in advance. As it states ‘4-5 working days’ to wait. By the fourth day, I hadn’t even received any confirmation emails regarding my package. I then had to email them to query the whereabouts of my package as the money had come out of my account, and two days later I had a response with no apology that my package hadn’t been sent out! I then received a generic email telling me my order had been cancelled! Which I responded to with great anger to question why and request a refund - which, in fairness, I did receive quite quickly. I then gave them the benefit of the doubt and ordered the same item and paid for next day delivery, that was dispatched 3 days after I ordered it and eventually arrived 4 days late (and too late to give as a gift). I ordered from elsewhere and got my delivery on the next morning! Needless to say I will not be using this site again.