Once an order is placed it's literally impossible to cancel. Send email as per comany cancellation procedure but can take up to 3 working days for a response by which time the parcel could arrive. No phone option given. With a little research got hold of phone number and rang to cancel before item was despatched and kess than a day from order and informed impossible to cancel. Informed to reject the parcel but cheap courier used who left parcel in the bin when no one answered the door instead of taking parcel back. myhermes and yodel are known for doing this as apposed to other reputable parcel companies. Until USC change their couriers and have a proper cancellations procedure probably won't use again.