Disaster! Firstly you charge 4.99 for delivery to store everywhere else is free and the 5 quid voucher means you've got to buy something else. Then we get to collection. Enter store ask security man where I go to collect a parcel. To the til. Queue for 20 minutes one checkout on with a very helpful buy stressed young girl. No other staff on the downstairs floor. Sorry not here you need to go upstairs where I found all your staff one of whom was sat on the floor chatting to a mate. It turned out she was the manager. Despite several staff milling about doing not much one girl on the tils dealing with another customer. So I wait.......and wait. Eventually get served with said parcel and try to purchase a football using the voucher. Girl didn't know what to do another member of staff was summonsed who had to get a manager. Cue the woman off the floor who j might add was surly rude and unhelpful. One problem sorted. Price to pay 10.04 gave girl 20.04 totally stumped he and she put it through wrong. Cue the surly woman again. Not once did anyone say sorry for the delay off the inconvenience of spending 40 minutes to collect a parcel and buy a football. So sports direct/USC my opinion is you're rubbish and I will never buy anything from you again!!!!