I have had to return a faulty item that I was happy to exchange and still am but the item was delivered back to them 5 days ago and I have not had an email to confirm they have received the item - not only that it will take another 7 days to process return on top of this. I sent this item back to be signed for to guarantee delivery. It would be courteous to be kept informed of the process - as currently I have no idea how long it will take to get my replacement. Tracking codes - proving postage have been provided to speed up the process but still nothing. First time I have had to return anything back so disappointed with the communication from USC CS.