I ordered a jacket for a birthday present online as they're are no longer any usc shops nearby. The delivery came earlier than quoted which was a nice suprise. The packaging was good and the item was nicely protected, unfortunately when I opened the packaging I discovered that a security tag had been left on the coat. I phoned customer service . They were apologetic and refunded my delivery charge but it was still frustrating that I had to go out of my way to get it removed at my nearest sports direct store When the whole reason I opted for delivery was for convenience.