I was so disappointed that your shipping agent left my parcel where most people could see as a result of this the package was missing ( I believe stolen by a group of men doing neighbours gutters). after reporting this , I had to phone twice to have a repeat order sent out. As my son needed the items for going camping they arrived too late and I had to pay over £13.00 to return the goods. I am still waiting in a full refund. I have shopped with USC for sometime and am impressed in general with their products and quality of the goods they sell so this incident was hopefully a one off. I was also shocked at the price of returning unsuitable goods so I think that like most companies you should provide a free returns service.