The only reason I have given 2 stars as it would only be 1 is that the lady in the shop was very helpful. I ordered online and paid £3.99 delivery charge. Item didn’t fit so took back to local store paying £1.50 parking to be told I could only have an exchange or credit note. If I wanted a refund I needed to send back via the post. I took it to the shop in the first instance as I don’t have printer access needed to print returns form. Lady in the shop was helpful and packed up the item ready for me to take straight to the post off where I had to pay more money to send the damn item back. Another £2.95. Most certainly will not be purchasing for the company again. Poor poor poor. So a £38 pair of trainers actually cost me almost £46.50 and I was left with no trainers.