After emailing and texting to advise my parcel was ready for collection, I then received another to say there was a delay and I would be advised when it was ready (I never was) I have then called the collection store to be told no parcel. I then emailed customer services (3 days later) I was advised my parcel was at my chosen location, same day a text to say if I don’t collect it will be returned. Ordered on Aug 27th (needed for a week later) never advised in time it was ready. Dreadful service.
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