Hi. I recently ordered a watch from you online. When I made the order, there were two types of watches on the same page. Accidentally I ordered the other one. But the payment was already made. I was looking at the site if I could cancel in order to make order the other model. But there was totally nothing I could do for the immediate cancellation nor a chat service or contact number that I could phone. It was very very strange to be left like this. I think I have never encounter this kind of issue around. Even in the confirmation email, there was nothing about cancellation. So I phoned the store in Aberdeen but the person answered said the store can't do anything about this issue. Since nothing could be done for the immediate action, I had to anyway write an email, which was the only way to contact you when I needed to act to cancel quickly. The reply came 4 days later. Another thing is the order came in later. I ordered it by 4:30pm (but in the order summary it indicated 5:30ish) and made it next day delivery. The policy was if order made before 6pm, it would be delivered on the following day. I paid for the express service. But it arrived two days later. The watch is still with me. I don't know what to do with this now as it would cost another money for return. I think USC online should consider making an option for cancellation on the same page of the confirmation and also put a direct contact number on it. It was very disappointing and I don't think I would use USC online in the future.