Maybe a poor is a bit harsh based on the products. There were no issues with the boots so for those I would be inclined to say ‘very good’. However, having paid £4.99 for standard delivery, I then discovered that I had to pay for any returns. My own fault for not reading the small print, but this then added another £8.29 ( courier + insurance), so suddenly the one pair of boots I purchased out of the three, were £13 dearer. Will not use again for this sole (pardon the pun) reason. Will go back to other sellers where I do not have to have the added expense.