This is my first time useing this service. I made a very big order of almost £200, i had an email confirmation but nowhere did it state that items i had bought which were not in stock yet would delay the WHOLE order. I assumed the rest of my order would come through and then the items which would arrive almost a month later would be dispatched separately . I emailed the department 3 times until i had a response . Most the items received were great but sending some back at my own is going to be expensive. so overall not very happy
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