"To make sure you got the very best service from us" --> like this was starting the review mail from you. Let's be honest, when you answer after 3 days this is not "the best service"... simple as that. And second, I bought goodies from China and the trackin' number was more reliable than yours. It's been 6 days since your package was dispatch, but I still don't have any info about my package. If is on the way, if it entered in the country... nothing. As I said, Chinese has a better shipping logistics way more than yours. This is truly sad :)
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