I ordered a pair of shoes on line and when they arrived they were completely the wrong ones. I drove to my local usc store and was told that I couldn’t exchange or get a refund because I bought them on line. I then got home and spend who knows how long on the phone trying to get through to customer services. Then had to drive to a local store to drop off for Hermes. Cost and time for what was not my error. Terrible customer after care. Will not use again.
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