I bought a jacket at my local Warrington usc store. I got home and decided I'd prefer the next size up. The store had none in stock. So they offered me a credit note to purchase the same coat in the next size up online. I would have just preferred a refund at this point. However, I got home and used my credit note to re purchase the jacket in the size up. I paid express postage. Received the item. Only to discover the coat did not match the pictures on the website. The cuff design and the bottom of the jacket looks totally different to the image on the site. I couldnt find a contact number to phone customer service. Long story short the whole experience was a bit underwhelming , both in store and online. The returns policy in store is out of dated and the rigmarole I've been though has put me off using the store again and the website. I won't be shopping here again or in store unless something improves.