I've ordered online an item and after I've been charged and received the confirmation email to collect it, it's been cancelled,without mentioning any refund. I paid with 20£ credit note ( or gift card) and after my order has been cancelled, I tried to make the payment again but my gift card doesn't have any balance now, so they took my 20£ gift card. I paid 8.99 £ out of the gift card so totally I need to get all my refund of 28.99£. I've already tried to get in touch and the only reply I got it was about my opinion. I want my refund back, let me know as soon as possible