Ordered for the first time on 19/12/18 hoping to collect before Xmas. Was despatched to store on 20/12 so so far so good. No second email to collect on 23/12 so emailed customer services, then again twice after Xmas with no replies at all. Chanced collecting in store even though still no second email to collect and was told it wasn't there and they couldn't help further. 27/12 and still no response and no item has showed up.
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