Awful awful service. Which resulted in two very disappointed family members on Christmas morning. I placed two separate orders on this website and both products received were not acceptable. With the first order, I ordered a bobble hat. The hat comes in three colours and the recipient had specifically chosen the black bobble hat. When I opened the parcel to wrap up the present i had been sent the red one but by this point it was too late to order the right one in time. When rechecking the website it turned out that they had the images for the red and black bobble hats mixed up. So the picture was with the wrong information. With the second order I ordered a white and olive LA dodgers cap. Again when I opened the parcel to wrap it up the product was in an awful state. The peak of the hat had been squashed out of shape and there were black smudges on the front of the cap so it is unwearable. Considering these items weren’t cheap (value of £50) and I had paid £5.99 for each parcel to be delivered in time for Christmas, I think this is absolutely disgusting and I will not be using USC again. I will also be reaching out to customer service directly to discuss the refund/exchange and compensation before progressing this further.