The website first said that our transaction had failed so we went elsewhere and purchased the same item. However, I then got an email saying my order from USC had been dispatched after it had "failed" on me on the website (which it obviously hadn't). We went to USC first because of its competitive prices but it was irritating that the website crashed on us and charged us anyway for the item which we got in the end, but after buying from a second place as well.
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