Hello, I bought 2 pairs of trainers from your store in Inverness which was fine, the staff were friendly & helpful, unfortunately one pair of trainers had to be returned after a week or so as the sole started to split from the upper, I tried to return them with the original receipt as they were not fit for purpose. Originally I was told they could not be returned as they were not in the original box, the sales assistant spoke to the manager who said they would accept them but only in exchange for a credit note. After looking into this further I discovered this is not legal, the goods being faulty should have been exchanged right away for a full refund. I have shopped in this store several times and was always happy with the products & service, however this occasion left me very disappointed and reluctant to shop there again. Regards Kevin Geddes