I received my order of two items, one of which you had sent the wrong size, I took the item to your Solihull branch. The sales assistant was very helpful and manged to help me find the the item in the correct size. The manager however was very rude to the sales assistant and spoke as if a customer was not present, even saying at one point "don't start making silly mistakes now". Very belittling to say the least. I then brought a scaf from the Solihull branch only to find when I got home the security tag was still attached, so then had to make a second hour trip to get it removed! So my recent experience of USC had not been a good one!!