Do NOT include pre-realease in any order you make. I made the mistake of spending £130 which included a pre-release item and they held my full order. I get this is in the T&Cs however my realease date was put back by 4 weeks meaning i waited 6 weeks for my order. I contacted customer service via email and was contacted by Rebbeca who told me to cancel my order and complete two separate transactions, one to have only the pre-release item. I replied stating this was not good enough as this would incur two delivery charges of £4.99 each. I’m still awaiting her reply. I did receive my order which was all grand but not a great service.