This is undoubtedly the worst on line shopping experience I have ever had. Wrong size shoes received in correctly marked box. Even after returning for exchange, at my expense, I received another wrong size pair. I am still without correct shoes with no sign of receiving a confirmation of a replacement. In my opinion, in order to illiminate this problem happening again, this issue should have been settled with arranged collection and direct delivery of replacement. Instead I am now expected to repeat the returns procedure, which may end with the same result. Needless to say, I probably will not use this company in future.