The jacket ordered was assumed from the picture to be quite thick and padded. The written description didn't really do anything to dissuade from this assumption. Clearer descriptions of items would be beneficial to customers. It was very expensive to return the item by the suggested registered post. Many online clothing retailers offer free returns through collect plus or prepaid labels. The experience of the item not being suitable and the expense of returning it has put me off from ordering from USC again.
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