Selection and quality of clothing is great but I will be very unlikely to order from the website again due to; 1) Charges for delivery/collection from store? Even with a voucher this is a bad policy and needs to change. 2) More importantly, I was advised by the Roundhay (Leeds) store that my returns with the RMA paperwork AND receipt cannot be processed as I did not return them in the black, unbranded disposable plastic bag they were delivered to store in? I should not need to explain why that is plainly ridiculous and not inline with distance selling regulations but the store would not budge?! I therefore will budge and make future online purchases elsewhere, perhaps one of the many retailers that respects the customer/seller relationship.