order placed and delivered by hermes, let in a "safe place" if you can call a blue recycling bin safe! called customer service to be told i had to email, emailed with 2 sets of proof. reply received saying i would hear something within 1-3 working days, its been 4 and still nothing after 2 emails sent and not 1 reply and I'm now currently on hold on the phone to complain and have been for the last 35 mins and 30 seconds for an automated system to answer and say you are experiencing problems and cannot process my call!!!!!!!
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