I bought a pair of trainers online but despite being the right size, they were tight due to the fit. I don't fully blame USC for this although when going into their store to exchange this item, I did find that many of the trainers either didn't come in a size 12 or if they did they were too tight. I eventually exchanged the item for another item with which I was very happy but I wont ever be shopping at USC again simply due to the fact that they don't offer refunds (other than on online purchases) and are no different to Sports Direct in this regard. This for me and I am sure many others is a totally despicable and disgusting way to treat your customers. The only items on which refunds shouldn't be allowed are undergarments and socks surely.