I recently ordered a few products online. I received them fine but decided that a pair of boots were the wrong size and wanted to swap them. I also noticed that they had a fault. I took them into the store in Dundee to be told that I had to send them back because they had a fault. My point is that i made the trip to the store thinking that it would be a better solve if I could deal with it in person but now I have to go through all the hastle of sending them back, waiting for a reply, waiting for the replacement. It seems a lot of inconvenience for the customer when it could it could have been dealt with by staff. I'm sure there would be faulty products in store that would be going back to the same place? Anyway...It was my fault the product was the wrong size so as you would, I went to the store to swap them but I was not allowed because it was faulty which was not my fault so why should I not have had the product swaped in store?