If I could give no stars I would! Absolutely dreadful Customer Service - really unhelpful! I was sent the incorrect item which was no fault of my own. When I asked them to send out the correct item as it was for a gift they told me that the wrong item would have to be collected by courier and returned before I could get the right item I ordered. When I asked if I would have to take a day off work to wait in for the courier I was told yes! Couldn't return it to a shop either. Eventually agreed (after many emails and a phone call) that I could post it back (at my own cost) - they refunded the postage by cheque! Really is it the 1980s! When I asked for the correct item back they told me that all the info on the web was wrong and what I actually ordered they didn't have anyway - when I have seen the item in their shops! Was offered nothing in any way of a 'sorry' it's all our fault. DO NOT SHOP WITH THEM ONLINE.