Ordered from USC but had to collect from Sports Direct store and pay £4.99 delivery, order places usually offer free I store collection. After waiting a week for them to be delivered I to store I went to collect. I had to wait on a queue downstairs to be sent upstairs to a desk nobody was serving at. Received items to find out that they were lace less converse. The shoes looked really odd as there were holes as if there should have been laces but they were slip on shoes. I asked to return to be told I could only get an exchange or credit note. If I wanted a refund I would have to pay to send the items back with returns slip and pay registered post delivery. I could not see any suitable items in store so was left with no option but to return items. I have therefore been left out of pocket with nothing to show for it. Will never order from USC or Sports Direct again after this experience.