My order took longer then I was told, and I had to chase it up with you. Then when I was told that it was at the store I went and collected it only to arrive home and find that you have sent the wrong pair of trainers! I ordered Ralph Lauren leather trainers priced at £75 but you sent me Ralph Lauren canvas trainers priced at £65. So then I sent an email to you explaining your mistake and asking for either the correct trainers to be sent out or to give me a refund, but no one has even replied to the email! And I'm still waiting! Please help me to resolve this, it is very unsatisfactory.