My item arrived damaged the manager in store only offered a credit note and was no help what soever told me to phone CS and they were as bad. Send pictures! We cant order another over the phone etc.premuum rate no and kept me hilding for 10 mins I paid £4.99 for this service and in future will look elsewhere for what i want.. You are very outdated for online ordering and i will only use you if i cant find my items and as a very last resort. Diabolical