Was sent a coat wrong size and was refused delivery refund. Asked to make. A complaint and they referred me to make a complaint on website. I said I'd wait to speak to someone on phone. After the person on phone went away to speak to manager they finally agreed to refund delivery. I've sent wrong sized coat off last week and still hasn't been sorted / received by usc. Taking so long just to swap. A coat size. Can't say I'd order with usc again.
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