Stuart Rodger
Worst company! AVOID! *Broke consumer rights 2015 act* and several law procedures. Made a purchase for £167. Item was confirmed. Delivery was to be made however I was not home and did not give permission to leave in a safe place. Parcel was left with a random neighbour I don’t know. I went to their door and they seemed just as confused as I was. No parcel. No money refunded. After Several back and forth emails , Usc told me they can’t do anything as it was delivered? ( to the wrong place/person ) Although by law, without my permission it shouldn’t of been. And by law I am due a refund. They refused, told me contact police as they had done their bit?? I’m now down £167/no goods received for them making a mistake and not following the correct procedure. They tried to say it is now my problem. ” Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it.” Summed up, If you order a parcel and it doesn’t appear, or is delivered to the wrong person or stolen, it is then your fault and not theirs and you have no cover what so ever. Ridiculous. USC Order number:USC40000062622852
1 month ago
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USC has a 3.57 average rating from 37,089 reviews

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