I and my friend booked such services，and we have the same mailing address. The staff promised that you will send another copies for me and my friend. 1. Some mistakes on my friend‘s transcript result. Actually， it is acceptable. 2.Mistook someone else’ address for me and my friend when I did not give my address. 3. After giving my address，what I received is only my friend’s transcript without mine and the copies. 4. After I giving feedback and reminding you again that do not forget our copies， I received my friend‘s copy and my original transcripts，that is to say，you did not send me my copy. 5. I responded by sending an email and hoped that you would send me my copy to my new address. After explanation，there is no any reply. What a bad service and poor experience ！