I am visiting NYC from LA and saw your ad in the subway. I called your company this morning after reviewing your website for almost 20 minutes. Your business model is super!! Your customer service is amazing!! Your service I'm sure is going to be spot on; I ordered two starter packs to arrive by the time I return to LA (yeah, I'm excited). But best of all, I'm appreciative of the fact that your customer service is not so vanilla. Harum, your call center rep was super patient, helpful, and eager to ensure that I was satisfied with the information. Big kudos to your staff ; )