US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.”

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Posted 9 months ago

“I got access to my account”

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Posted 2 days ago

“Their coustomer service is very poorly trained on their system. Total waste Of my time and money. Better training is a absolute must if they gonna survive as a company. Wont recomend.”

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Posted 1 week ago

“I tried out the carrier with a new number and kept my old number with T-mobile. After 10 days I was ready to make the switch, but they said I couldn't replace my current annual plan with my old existing number without doing a partial refund and starting from scratch. I had only used 10 days on the annual plan and a representative had told me it would be no issue to do it this way. I spent an hour on the phone with no flexibility from their end.”

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Posted 2 weeks ago

“I was referred to US mobile by some friends who lived close by in a rural area I had recently moved to, who told me this that US mobile was the only carrier that would get a connection out there. So I switched since my previous carrier, Mint Mobile didn't have a signal. They weren't wrong- US mobile (If on Warp) did have a connection... Barely. Ended up moving again 3 months later and I am done! Switching back to my old carrier, Mint Mobile. For one, US mobile unlimited is $15 more a month then Mint Mobile's unlimited. Two, US mobile's app SUCKS! It's practically useless. Not only is it slow, but for almost every action you try to take via the app, you get these errors where you're told to reach out to them for help. Which btw! The only way to get help or talk to an associate is either by phone call (which isn't always an option) or by email! Emailing takes forever, usually 30 minutes to a couple hours for responses. There IS a chat option in the app and website to speak with an associate but that's also useless! I read somewhere that their in-app chat feature was down, which, okay fine. But for 3+ months? The entire time I had US mobile as a carrier? Then we have the heavily advertised "switching lines" whenever. Between Warp, Dark Star etc. Let me make it clear. After so long of staying on one network (in my case warp) they will not let you transfer lines because the SIM expired. Why even advertise the luxury of being able to switch between networks whenever, when the SIMs expire in a month? Or maybe less, I don't know but I was on Warp for a little over a month and tried to transfer back to Dark Star and I was told my SIM was expired. That I needed to order another which is like $12 or something PLUS WAIT TIME! Save yourself the hassle and go with a better functioning, cheaper option such as Mint Mobile. I would only ever recommend US mobile for rural areas where some other carriers may not have a signal. But make sure you're fine with staying on the same network unless you pay for a new SIM each time. Besides that, the only other thing I would say is the customer service wasn't terrible - just slow, since it was all via email. US mobile, PLEASE fix your app!”

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Posted 2 weeks ago

“Paid for a year no service.”

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Posted 2 weeks ago

“Take the Truth on Here.”

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Posted 3 weeks ago

“My current NVMO's 12-month plan was about to expire. I got a free 5G gift line (30 days) from US Mobile, so I decided to give it a try. The customer representatives were helpful. I like all of them. Setting up eSIM using QR code is straightforward. Switching network was also easy and straightforward. Unfortunately the Data speed was inconsistent. I often experienced slow page/image/video loading. At first I thought it was an issue with Dark Star (AT&T), so I transferred network to Light Speed (T-Mobile), but it still had the same issue. I could not convince myself to switch to US Mobile. I am sorry. I renewed my current NVMO (also T-Mobile) for another 12-month.”

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Posted 1 month ago

“I'll older and have a hard time with new tech. But your workers helped me through the process. Each and every one was awesome ! Totally satisfied that I switched. And big thank you to Saud ! Thanks for your patience.”

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Posted 1 month ago

“Review: Hackshift360 Saved Me from Crypto Scammers”

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Posted 1 month ago

“Don’t invest any money with them—I got scammed. Thankfully, I contacted COVSECLTD.COM and recovered my funds.”

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Posted 2 months ago

“The expertise displayed by the Hackshift360 made me give them a 5/5 rating. They made a difference after several failed attempts from few people”

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Posted 3 months ago

“This is beyond unacceptable. US Mobile’s support team is a masterclass in incompetence, incapable of grasping even the most basic distinctions between words like NEW and DIFFERENT—a level of ineptitude that would be laughable if it weren’t so infuriating. Nowhere on their site do they state the critical requirement: that you need an Apple ID that has never been associated with an Apple Watch before. Yet their so-called “support” insists that this information is clearly outlined here (https://www.usmobile.com/apple-watch-cellular-plan). Spoiler: it isn’t. The page merely states you need a different Apple ID and number than your phone—not a brand new one. This isn’t just bad service; it’s outright misinformation. I wasted time, patience, and trust in a company that clearly doesn’t care about accuracy or its customers. Avoid them at all costs.”

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Posted 3 months ago

“US Mobile: Customer Support Agents Overwhelmed, Leaving Customers Waiting I’ve had the same issue twice in one week trying to log in with two-step verification using email, and the experience has been infuriating. The customer support agent on chat was handling multiple customers simultaneously, which meant I had to wait several minutes for every single response. After spending over half an hour in a chat, the issue wasn’t even resolved. They ended up disabling two-step verification entirely because they didn’t know how to fix it. This level of service is unacceptable—forcing customers to endure long delays because representatives are stretched too thin is no way to handle support. US Mobile must hire more staff or reduce the number of customers per agent if they want to provide proper assistance. Until then, expect slow responses and unresolved issues.”

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Posted 3 months ago

“I am leaving this review because US Mobile’s customer service representative (Attiq) declined to provide any direct feedback channel and insisted that public forums were the only way to share my experience. I genuinely hope to update this review with a more positive rating and customer centric review after my concerns have been reviewed. The online interface for adding a new line is clean and user-friendly. I was able to request a number port from AT&T with minimal effort, and the transfer was completed within minutes. However, after activation, the system prompted me to install an eSIM—only for me to discover that my device was not eSIM compatible. There was no option presented at that point to order a Starter Kit or associate the new line with a physical SIM. Chat support directed me to a page that I could order a Starter Kit and informed me I could contact them again to manually associate my device—a process that leaves me without phone service and missing all calls until the SIM arrives. This contradicts the recommended procedure and should have been made clear before porting my number. The guidance provided is negligent and misleading: "SIM Card Starter Kit not needed for most phones, which support instant activation on eSIM. Not sure? Try eSIM first. You can order a Starter Kit later, at any time." This suggests that trying eSIM first is the best approach, when in reality, the only option presented for anyone without an eSIM-compatible is to contact customer service to learn that they will lose service until they obtain and configure a physical SIM. US Mobile should clearly warn customers before porting their number that service will be interrupted if their device does not support eSIM, or provide a means of verification of compatibility before porting the number instead of encouraging a "try first" approach. My experience would have been magnitudes better had I been advised to confirm compatibility and wait for SIM. I hope US Mobile improves its communication on this issue, and I would be happy to update my review if steps are taken to address it.”

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Posted 3 months ago

“Amazing User Interface”

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Posted 3 months ago

“Excellent customer service by Akhar Hussain(sp) who spent quality time with me to interface the internet drop, walking me thru necessary steps for reconnection. His brilliant maneuver reconnected the internet without hesitation.”

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Posted 4 months ago

“Terrible customer service. Every agent request a different thing. This is after I paid for a 1 year service becuase of my son's recommendation. Great mistake!”

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Posted 5 months ago

“I have a problem with a Home phone connect caller ID from day one. They told me to wait for upgrades. 3 months later I finally contacted them to return it and they said we cannot return it as it is outside the return period. I will change this review if anything changes.”

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Posted 7 months ago

“funny non sanse policys”

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Posted 8 months ago

“Couldn’t be happier with our experience with USMobile. The migration pricess from our previous carrier was simple and fast via the app. I just upgraded to the iPhone 16 and completed the eSIM transfer in a couple of minutes, again via the app. Same reliability as Verizon at a fraction of the cost with processes that just work.”

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Posted 8 months ago

US Mobile is rated 4.8 based on 2,598 reviews