US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.75

4.8 Rating 2,613 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.”

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Posted 1 year ago

“My interaction with SHAW went well. I needed some clarity on an online financial matter, and they provided straightforward information that made my next steps much easier to figure out.”

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Posted 1 day ago

“I have been billed for wireless service but the service has not been usable. I requested a written acknowledgment that the service interruption and account handling issue originated on US Mobile's side. However, US Mobile stopped responding to all communication attempts including chat, email, and escalated contacts. I am requesting FCC assistance in obtaining a written apology acknowledgment and correction.”

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Posted 3 weeks ago

“I recently transferred my parents’ phone numbers to US Mobile and purchased two annual plans for them on October 13 through a US Mobile Support Representative using my credit card. The very next day, both of their phones were blocked and their account was flagged — with no explanation. My parents are in their eighties and depend on their phones for essential medical and social support. This sudden service disruption has caused them major distress. I’ve spent hours on the phone with US Mobile support and emailed the compliance department multiple times, but no one has responded. The silence from US Mobile is unacceptable. This isn’t just poor service — it’s negligence that directly affects vulnerable seniors. I moved multiple lines to US Mobile believing it was a reliable carrier, but this experience has completely shattered my trust. If this is how US Mobile treats its customers, especially seniors, I strongly urge others to think twice before switching.”

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Posted 1 month ago

“Beware! I DO NOT RECOMMEND. I started the porting process from Cricket to US Mobile on September 13th. Since then, I’ve been reaching out almost every day because my number still hasn’t been activated. Every time I contact support, I’m told to “wait 24–48 hours” with no real progress or solution. This ongoing delay has seriously affected my business, and the lack of accountability is frustrating. Instead of helping resolve the issue, support keeps repeating the same excuse. I would not recommend US Mobile based on this experience. Reliable service and communication are critical, and unfortunately, this has been neither.”

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Posted 2 months ago

“us mobile used to be good, now they dont respond in a timely manner to customer service needs”

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Posted 2 months ago

“Worst at customer service….waited for hours on the phone and im glad i never activated service with them.read the negative reviews and you’ll see.you get this service and its your fault for not believing.do not get this service.”

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Posted 3 months ago

“AWFUL CUSTOMER SERVICE. I spent an hour on hold for each of our lines. They offered to call be at a specific time but couldn't even do that correctly. I’m certain no one in management cares, but if I knew how understaffed the Customer Service department is at US Mobile, I would never have switched. Even though very inexpensive, I will NOT be recommending US Mobile. I would switch immediately but need to recover from this fiasco first. I am absolutely certain that I will move service elsewhere before I attempt to contact Customer Service again. Life’s too short!”

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Posted 3 months ago

“They guided me with patience and compassion.”

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Posted 3 months ago

“Very Disappointed – Constant Service Issues, No Resolution, and No Refund I started using US Mobile in November 2024, and since then, I’ve never had more than 1–2 bars of service. Many times it even drops to SOS – no service. I was originally on the Light Speed network and switched to the Warp network after repeated issues, but the problems stayed the same. Whenever I contacted support, they only told me to switch networks again instead of fixing the problem. No real solutions were ever provided. Customer service is very difficult to reach. Phone calls go unanswered, and while email responses eventually come through, the process is frustrating—too many back-and-forth messages and still no resolution. On top of all this, I requested to cancel my service and asked for a refund for the remaining time since I had paid upfront for a full year. They refused, leaving me stuck with service I can’t reliably use. Overall, the service has been unreliable, support unhelpful, and their refund policy unfair. Extremely disappointed and would not recommend US Mobile.”

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Posted 3 months ago

“Working with this team turned things around for me. I’d been stuck for weeks, getting nowhere with generic responses. They were thorough, proactive, and kept me in the loop. Problem solved, stress gone. Highly recommend their services!”

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Posted 3 months ago

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Posted 3 months ago

“They turned my stress into total relief.”

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Posted 3 months ago

“They made me feel welcome from the first moment.”

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Posted 3 months ago

“Recovered from a £112K scam thanks to HackingProTeam”

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Posted 4 months ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

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Posted 4 months ago

“Not reliable. I switched over from Verizon since their prices are now insane. The first 2 months on us mobile went perfectly - well almost. However, starting the 3rd month I began having connectivity issues with my hotspot. Yes, I had data, and no there is nothing wrong with my laptop. I called us mobile support and they acknowledged they were having some issue. He then wanted me (and yes their tech support is always someone with a hard to understand accent) to add some APN's to my phone. Yes, well, I can't. No my phone isn't locked. However the APN settings are all greyed out. Turns out that (some) phones sold by verizon have this feature locked EVEN once the phone itself is unlocked. I tried to follow a workaround mentioned online to remove and reinsert the sim card and then go immediately to add API - you only have about 5 seconds to do this. Well this too is impossible since on my j3 eclipse the sim card cannot be accessed without removing the battery - and this one wont work with the battery removed even if you have it plugged in. Therefore, that was impossible. I tried multiple apps from the galaxy store and the play store claiming to let you force API's. Guess what - even they can't override my locked settings. The long and the short of it is that verizon, at least in some cases, makes it (obviously intentionally) impossible to use your verizon phone with another carrier - at least in a way that is consistently hassle free. It is suggested that NOT USING warp (which uses the verizon network) may get you around this. I don't know as I threw away the other sims us mobile includes. Does my service with us mobile work the majority of the time? Yes. Does it work all the time? No. Does that frustrate you when you sit down to go online? You betcha. This should not come as a surprise to me or anyone else. Does us mobile seem too good to be true? Ofcourse; and that's because it is. In other words IF you are using a phone that has not had certain settings made unmodifiable by the original carrier even after unlocking the phone, and IF everything else goes well, THEN you'll be one of the lucky for which us mobile is just as good - and waaaaay cheaper. But, if you're like my case, you'll have to endure less than consistent reliability. Of course at $23 vs $130 a month, I'll definitely live with it. (Keep in mind that us mobile has nothing to do with the mobile networks it leases from - so when one of them is having issues, say verizon and you're using warp, then you're going to have issues).”

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Posted 4 months ago

“A Lifesaver When I Needed It Most @hackingproteam”

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Posted 5 months ago

“I got access to my account”

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Posted 5 months ago

“Their coustomer service is very poorly trained on their system. Total waste Of my time and money. Better training is a absolute must if they gonna survive as a company. Wont recomend.”

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Posted 5 months ago

“I tried out the carrier with a new number and kept my old number with T-mobile. After 10 days I was ready to make the switch, but they said I couldn't replace my current annual plan with my old existing number without doing a partial refund and starting from scratch. I had only used 10 days on the annual plan and a representative had told me it would be no issue to do it this way. I spent an hour on the phone with no flexibility from their end.”

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Posted 6 months ago

US Mobile is rated 4.8 based on 2,613 reviews