US Mobile Reviews

4.8 Rating 2,822 Reviews
95 %
of reviewers recommend US Mobile
4.8
Based on 2,822 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read US Mobile Reviews

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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I needed technical support to assist me port a number for a new service. In a few minutes Nobel was on the line and able to assist me resolving the issue. He was very knowledgeable and clear on his instructions. I felt confident and comfortable doing what he asked and we soon had the phone up and working on US Mobile. I have been in business over 40 years and this was one of the best technical support interactions that I have had. Great job Nobel and US Mobile!!
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Posted 2 months ago
Great customer service! Aizaz Khattak was polite, attentive and professional. He was able to solve my issue quickly and without extended inconvenience. Well done!
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Posted 2 months ago
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Helpful Report
Posted 2 months ago
I had an excellent experience with US Mobile, and I wanted to express my gratitude for the outstanding assistance provided by their representative, Fatima. Her expertise and understanding of the products and services truly stood out, making my interaction with US Mobile exceptionally positive. Fatima's assistance was invaluable in addressing my queries and concerns, demonstrating a deep knowledge of the company's offerings. Her willingness to go the extra mile and her clear communication made the process smooth and enjoyable. In general, my experience with US Mobile was highly satisfactory. The company offers user-friendly services, and their pricing is affordable, making them a top choice for anyone seeking simplicity and cost-effectiveness in their mobile plans. I wholeheartedly recommend US Mobile, particularly for the excellent service I received from Fatima. Their commitment to customer satisfaction and the overall quality of their offerings make them a standout option in the mobile service industry.
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Posted 2 months ago
Customer service is horrible. Takes 5-10 min to answer 1 question. If costumer service is like this i can't imagine how would be the service provider.
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Posted 2 months ago
My customer support tech rep "Nobel" was so helpful and great personality. Clarity of his English accent was perfect to understand and communicate thoroughly to the end of our conversation. I give him 10stars if possible.
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Posted 2 months ago
The technical support service is excellent, We are new customers, we contacted technical support for the first time , Mr. Ghazanfar Ali Product Experience Analyst. He offered excellent customer service experience with his technical knowledge and human touch skills.he resolved the technical issues in a pleasant unique way . Polite and courteous .
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Posted 2 months ago
There a Gem of a Customer Service Representative at US Mobile, this superhuman goes by the name 'ANUM'. She is professional, delegint, informative, positive, has clear and active communication. Since when did customer service representative get so good. I honestly feel it can't get any better than what it is at the moment. Kudos to US Mobile for recruiting such an amazing representative. I have been in the Customer Service industry for more than 2 years now and I understand how important it is to display the best customer service possible in order to succeed in the industry. After my call with her, my mood just got so much better, had a smile on my face the entire day. Honestly all she did was her job and that unknowingly just reflected so much on my mood. Her dedication towards her work and customer satisfaction is over the top. I never wrote a review in my entire life, so just imagine how satisfactory her service was,for me to take the time in my day to write this. Finally you should be proud of your Anum for being so good at your job and that's not something you often see. US Mobile just give this woman a damn raise she is deserves it more than you could imagine.
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Posted 3 months ago
I've been with US Mobile for a couple of years now and I find them to be by far the best MVNO cellular operator in the United States. Their customer support is second to none. I just finished a support call with an agent named Muhammad Farman. This man's level of kindness, concern, and knowledge was off the charts excellent! US Mobile should feel lucky to have customer support agents like him. All of my previous interactions with US Mobile have been A+ but I would have to give this last one with Muhammad an A++. He made the normal tedious problem of switching to a new phone simple and he got it accomplished within minutes. Great job, highly recommended!
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Posted 3 months ago
US Mobile is the best budget-friendly carrier with amazing prices and best customer service They keep adding features and plans when they will have the roaming feature available online (now you can call in and get roaming even on the Warp 5g) no one could get a better option than them!!!!
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Posted 3 months ago
Samir A B is super helpful and polite. Thank you!
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Posted 3 months ago
Nobel was super helpful, patient, and kind helping me figure out some issues with my voicemail box. Will definitely call again next time I need help!
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Posted 3 months ago
Nobel is an excellent tech support from US mobile. He is extremely patient and professional. He was able to identify issues and propose solutions. Would love to recommend US mobile to others because his excellent custom service.
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Posted 3 months ago
Technical support provided by Nobel was outstanding. He had to call me back becuase I didn't have everything I needed. He called back exactly as planned. Had other glitches on my older phone and he sorted through that as well. Even the initial wait time was not too long. So we are off to a great start.
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Posted 3 months ago
Spoke with Samir, he was a dream, USMobile service always excels. Great Verizon 5g for our lines, great service and support for years so far. And best pricing ANYWHERE. I know, I've LOOKED. Note: shared data plan saves us a ton.
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Posted 3 months ago
Rep Nobel from tech support is fantastic and very knowledgeable. The support i received was the best. Much appreciated
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Posted 3 months ago
Very professional and knowledgeable.
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Posted 3 months ago
Great quick and to the point!
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Posted 3 months ago
Ms. Sherbano helped me save $5.00 per month by switching my 2 monthly lines to an annual plan for my 2 lines. Thanks so much for your professional care & patience and for all the work you accomplished for me.
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Posted 3 months ago
Us mobile has been a pleasure to work with. With every phone plan there are always problems here and there. Us mobile is the best to deal with, very professional and a pleasure. Their rates are magnificent they stay competitive and they allow their current phone users to take advantage of their lower rates or higher data limits. This outfit is the real deal and reliable!
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Posted 3 months ago
US Mobile is rated 4.8 based on 2,822 reviews