US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,608 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.”

Helpful Report

Posted 1 year ago

“Aden was AMAZING! After I ported my husband's # to IS Mobile, we found we were still on T-Mobile's network. We'd had trouble with them and wanted to switch to Verizon. That was easy enough but the physical SIM card we had was defective and the Verizon database that US Mobile uses said our eSIM slot was locked. After hours of chatting and calling between Google, US Mobile and Verizon, Adeen figured out what was wrong and fixed it so the eSim -and the phone! - now works. This was especially important because my husband starts chemo tomorrow 150 miles away and needed a working phone. Give that man a raise! I'd give him 100 stars if I could. He turned hours of frustration into calm at a time when very little is going right for our family.”

Helpful Report

Posted 1 year ago

“Nobel helped me within minutes getting my data up and running!! Thank you so much!!”

Helpful Report

Posted 1 year ago

“My name is kristie my rep was Nobel he was awesome and very helpful”

Helpful Report

Posted 1 year ago

“Nobel, one of the best customer service representatives, made somewhat of a tricky situation into the best possible outcome where I was able to officially join the US Mobile community! Nobel was on the phone with multiple team members to make sure I could get my problems resolved in just one call. From now on, I will be asking directly for Nobel with any concerns I may have in the future. He is truly a very pleasant person with obvious passion for his work and deserves a raise with the multiple problems he helped with!”

Helpful Report

Posted 1 year ago

“I called on 02/16/24 and talked with Shan Ali, a Product Experience Analyst in your support department in Pakistan. He is one of the BEST customer support representatives I have encountered, worldwide. He was patient and still managed to keep up a good pace with me and achieve the answers to ALL my questions. He understood all the various rabbit trails of questions that I had, and he supplemented if I missed any connections that would be critical in switching my service. He also walked me thru the exact detailed steps (in sequence!) that I need to complete in order to switch my 15 year account from a different provider to US Mobile. I have testimony from 2 other friends that your actual service doesn't slow down or buffer out after obtaining your service, and they both were pleased with the human support they received. So I will be switching this weekend....it is a big step for a 15-year die-hard from a different global provider. I look forward to your excellent service for a long time, hopefully. People like Shan are a terrific asset to your gaining market-share.”

Helpful Report

Posted 1 year ago

“I have been with US Mobile for about 6 years now. Anytime I've had to interact with their representatives, it has been a positive experience. During this time, I have never been disappointed by any of my interactions with their representatives. In my last interaction, I was helped by Nobel, whose friendly and patient demeanor helped me turn an unpleasant situation (losing my phone) into a minor mishap. He was patient, kind, helpful, personable, informative and empathetic to my situation. Flexibility, coverage and affordability were key factors for me to switch to US Mobile 6 years ago. I am still here because of their service team and representatives such as Nobel. As my life has evolved, so has my phone service needs, so I appreciate the flexibility that US Mobile offers. I am a hiker and often find myself in remote wilderness areas where only the Verizon network is available. US mobile's coverage has been flawless for me. Having the ability to change my plan off season, to have a discount as I re-enter college and to live my life without strings attached to a giant corporation and their suffocating antics is extremely refreshing.”

Helpful Report

Posted 1 year ago

“Great technical and customer service so far. Keep up the good work..”

Helpful Report

Posted 1 year ago

“You the best great service did everything to make me happy thanks again they are the best”

Helpful Report

Posted 1 year ago

“Poor Nobel had to be on the phone with my mom & I for almost 2 hours to get my mom’s sim up & running. He was very patient and polite with us. We eventually got everything figured out thanks to him. He deserves a cocktail and a raise. Thank you Noble 🙌”

Helpful Report

Posted 1 year ago

“Very pleased, everything went how it supposed to be. Can't say enough good things. She stayed on phone for over a hour saving my old number and fixing my billing on my new account. So happy I came back to your company. I CAME BACK FOR YOUR CUSTOMER SERVICE! KEEP IT UP, nobody else has any, and if they do there mean”

Helpful Report

Posted 1 year ago

“I just joined US MOBILE, I was able to connect my phone easily, but i had problems with my husband's phone. i contacted US MOBILE, and very fortunate for me; i had Nobel who helped! Nobel was very patient with me(I'm a senior citizen), and he very patiently walked me through all the steps He even checked to make sure that i could receive and make calls, text and use the internet with the phone. f2”

Helpful Report

Posted 1 year ago

“I have had positive experiences with customer service at US Mobile! The first representative I talked with was Joshua, and he answered many of my questions and helped make starting USMobile more straightforward, easier, and seamless. With the 30 day free trial, I thought well... why not. The price is also pretty right. The phone service works quite well actually. Customer service has been pleasant and available. I've also asked questions through the chat (I forgot their names already :( ) - I asked a lot of questions to the second person, and he answered many of my questions thank you! It helped me choose the product that will fit me and what I was looking for. I'm still on the free trial with USMobile, but so far... I think it might be... okay, like maybe pretty good. It hasn't felt too different (except maybe when there was a blackout, but also I'm not sure how that impacted non-USMobile users). This is my first prepaid plan, and I'm not really seeing a reason to go to post-paid!”

Helpful Report

Posted 1 year ago

“Samir was wonderful best customer support very professional and attentive he gets 5 stars all around.”

Helpful Report

Posted 1 year ago

“Nobel is one of your very best sales people. He is kind, professional and so very patient. His English is perfect and wonderful to listen to. I feel that if he could follow through this entire procedure it would yield many sales in addition to the ones I called about. He is a valuable gem. His product knowledge is incredible. He knows how to select the best product for one's needs.”

Helpful Report

Posted 1 year ago

“I really enjoyed dealing with Nobel. He provided quick, efficient, and polite customer service with a proper British accent. I appreciate US Mobiles round the clock support, as I called at 8 p.m. Pacific Time, had a brief hold time of less than 15 minutes, and Nobel had my newest line successfully added to my 6 phone pool. Also, this was the second time I needed help activating a line. The previous call was for the same reason - and had the same result. Just some minor tweaks to the settings on my phone and everything works!”

Helpful Report

Posted 1 year ago

“I am very happy yo use US Mobile and appreciate the dealing of the staff, very professional and friendly. In a very special way I want to thank "Mr. Nobel" for all the assistance he provided me. He has a nice dealings and understand the needs of the customers. I highly recommend the US Mobile to the all who want to experience the Best service of cellphones.”

Helpful Report

Posted 1 year ago

“Nobel is the best representative I've ever had in my whole life!!!”

Helpful Report

Posted 1 year ago

“Thank you for a good service for helping me you have the power you got the energy keep her up to help everyone”

Helpful Report

Posted 1 year ago

“Samir, was absolutely fabulous. He stayed with me on the phone until my issue was resolved and my phone was working, Samir should be rewarded for his excellent customer service.”

Helpful Report

Posted 1 year ago

US Mobile is rated 4.8 based on 2,608 reviews