US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service , waited over one hour to speak to a live agent to cancel my service . Cancelled my service because false advertising,using 3 networks cost extra and wasn’t described on website.”

Helpful Report

Posted 1 week ago

“US Mobile is a complete scam. You pay for a plan, and they stab you in the back. Eight weeks ago, they flagged my account for "excessive conference calling"—a completely fake label they slap on standard dial-in lines. Then, with zero warning, they gutlessly choked my line with a pathetic 50-minute cap for the whole billing cycle. Penalizing paying customers for routine usage makes US Mobile an absolute joke. They are an unreliable, bait-and-switch dumpster fire. Steer clear and find a real carrier you can actually trust.”

Helpful Report

Posted 1 week ago

“Their unlimited plans are LIMITED, the minutes are counted, and when determined as high, they cut off your talking service”

Helpful Report

Posted 1 week ago

“Arbitrary Caps Without Warning over Regular Dial-In Lines When you pay for a phone plan, you expect a reliable lifeline. Eight weeks ago, US Mobile flagged my account for "excessive conference calling"—a label they abruptly apply to standard, regular dial-in lines. Then, eight weeks later with zero notice, they suddenly slapped a 50-minute cap on my line for the entire billing cycle. Penalizing customers for routine phone usage and placing strict caps on active lines without warning makes US Mobile an unreliable carrier. If you rely on dial-in lines, maintain a backup plan with a carrier you can actually trust.”

Helpful Report

Posted 1 week ago

“I asked their bot if I could talk to human, because I couldn’t find a phone number. Someone came on the chat and asked how they could help me I let them know I was a potential customer and would like to speak to someone over the phone they took my number and said I would get a call back in approximately 45 minutes 6 hours later I hadn’t received a call back won’t be using their service can only imagine what it would be like getting an issue resolved about having a problem with their service”

Helpful Report

Posted 3 weeks ago

“I would give them zero stars if it was possible. It is cheap for a reason. My service stopped for 9 hours today while traveling (still in the US) with no reason at all. Spent 6 hours chatting with the service team and they gave me the run around. I had to travel home with zero service by myself because no one knew how to help me and I couldn’t keep sitting in the coffee shop using their wifi anymore. On top of that I bought more data assuming that is why it stopped working in the first place just to find out I had plenty left and they wouldn’t even refund me for that. If you can choose any other carrier you should. I will be switching after today.”

Helpful Report

Posted 2 months ago

“3 month promotional plan stopped working after 1 month, spent hours with support and to no avail they were unable to resolve the issue. Decided not to renew and finding a different provider instead.”

Helpful Report

Posted 2 months ago

“very very bad & nasty service they promissed me my phone will work oversee i paid money for that & it didnt work they didnt help me with that & didnt give me back the money they spoiled my whole business trip”

Helpful Report

Posted 3 months ago

“I guess it goes back to "you get what you pay for". Beyond the beginning of cellphones,,, the flip phone days,,, with limited infrastructure causing poor reception and dropped calls, U.S. MOBILE is the worst service I've ever experienced... I am so disappointed and sorry I switched. It is extremely slow to download basically everything, sometimes just freezing up to the point I have to "x out" of whatever after 15 - 30 seconds or more and reload my attempts,,, like with my yahoo mail or Gmail, weather radar, Home Depot or Lowe's searches, or basically anything else like Amazon, Ebay, or Marketplace. I would say maybe 10% of the time it seems just "ok", but never seems to be tap the screen and whatever just pops up quickly. Sadly I didn't really have an opportunity to check it out for the 1 month trial because I have 2 phones and didn't want to lose my numbers, so I wanted to port them away from my previous provider and hoped the more positive reviews were accurate... for me they were not! I would not have thought ANY service with today's technology could be this poor,,, but it is. I HIGHLY IF YOU ARE GETTING YOUR 1ST MOBILE PHONE SERVICE ,,, DO THE 1 MONTH TRIAL. IF YOU ARE SWITCHING PROVIDERS, KEEP IN MIND ABOUT PORTING YOUR NUMBER AROUND,,, YOUR PHONE MUST BE ACTIVATED UNDER SERVICE OF SOME PROVIDER TO PORT, SO PAY ATTENTION TO YOUR TIMING SO YOU DO NOT LOSE YOUR NUMBER IF THAT'S IMPORTANT TO YOU.”

Helpful Report

Posted 3 months ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

Helpful Report

Posted 7 months ago

“So I was with us mobile for 2 years in the beginning the service was great but after a year of having them the wait line to talk to customer service started taking like 30 mins to a hour and when they offered a better deal for a cheaper price for new costumers and I asked if I can get it they told me no so I told them I’m switching they didn’t care they have no respect for there customers and you’ll sit on hold with them for hours i wouldn’t recommend there service”

Helpful Report

Posted 9 months ago

“no customer service nobody pick up the phone”

Helpful Report

Posted 10 months ago

“Purchased a yearly “$67” cell phone plan advertised for one year. After purchase, learned it only applies to transferred lines, not new lines. This restriction was not disclosed on the plan. Seller did not resolve issue after multiple contacts. Have to connect to CC and stop payment”

Helpful Report

Posted 10 months ago

“HORRIBLE 0 sostumer service I am trying to get through over the phone I am holding by OVER 9 HOURS WAIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! still waiting lets see what world record we can break”

Helpful Report

Posted 10 months ago

“I have been billed for wireless service but the service has not been usable. I requested a written acknowledgment that the service interruption and account handling issue originated on US Mobile's side. However, US Mobile stopped responding to all communication attempts including chat, email, and escalated contacts. I am requesting FCC assistance in obtaining a written apology acknowledgment and correction.”

Helpful Report

Posted 11 months ago

“I recently transferred my parents’ phone numbers to US Mobile and purchased two annual plans for them on October 13 through a US Mobile Support Representative using my credit card. The very next day, both of their phones were blocked and their account was flagged — with no explanation. My parents are in their eighties and depend on their phones for essential medical and social support. This sudden service disruption has caused them major distress. I’ve spent hours on the phone with US Mobile support and emailed the compliance department multiple times, but no one has responded. The silence from US Mobile is unacceptable. This isn’t just poor service — it’s negligence that directly affects vulnerable seniors. I moved multiple lines to US Mobile believing it was a reliable carrier, but this experience has completely shattered my trust. If this is how US Mobile treats its customers, especially seniors, I strongly urge others to think twice before switching.”

Helpful Report

Posted 1 year ago

“Beware! I DO NOT RECOMMEND. I started the porting process from Cricket to US Mobile on September 13th. Since then, I’ve been reaching out almost every day because my number still hasn’t been activated. Every time I contact support, I’m told to “wait 24–48 hours” with no real progress or solution. This ongoing delay has seriously affected my business, and the lack of accountability is frustrating. Instead of helping resolve the issue, support keeps repeating the same excuse. I would not recommend US Mobile based on this experience. Reliable service and communication are critical, and unfortunately, this has been neither.”

Helpful Report

Posted 1 year ago

“Worst at customer service….waited for hours on the phone and im glad i never activated service with them.read the negative reviews and you’ll see.you get this service and its your fault for not believing.do not get this service.”

Helpful Report

Posted 1 year ago

“AWFUL CUSTOMER SERVICE. I spent an hour on hold for each of our lines. They offered to call be at a specific time but couldn't even do that correctly. I’m certain no one in management cares, but if I knew how understaffed the Customer Service department is at US Mobile, I would never have switched. Even though very inexpensive, I will NOT be recommending US Mobile. I would switch immediately but need to recover from this fiasco first. I am absolutely certain that I will move service elsewhere before I attempt to contact Customer Service again. Life’s too short!”

Helpful Report

Posted 1 year ago

“Very Disappointed – Constant Service Issues, No Resolution, and No Refund I started using US Mobile in November 2024, and since then, I’ve never had more than 1–2 bars of service. Many times it even drops to SOS – no service. I was originally on the Light Speed network and switched to the Warp network after repeated issues, but the problems stayed the same. Whenever I contacted support, they only told me to switch networks again instead of fixing the problem. No real solutions were ever provided. Customer service is very difficult to reach. Phone calls go unanswered, and while email responses eventually come through, the process is frustrating—too many back-and-forth messages and still no resolution. On top of all this, I requested to cancel my service and asked for a refund for the remaining time since I had paid upfront for a full year. They refused, leaving me stuck with service I can’t reliably use. Overall, the service has been unreliable, support unhelpful, and their refund policy unfair. Extremely disappointed and would not recommend US Mobile.”

Helpful Report

Posted 1 year ago

US Mobile is rated 4.7 based on 2,643 reviews