US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My very first experience with this company has been extremely unpleasant. I have started transfer of my primary and only number to them 4 days ago, my previous provider had released the number in a few mins after the transfer was initiated and IS. Mobile is still trying to figure out how to complete the port-in request. I am totally disconnected from the mobile network for past 4 days and don't see even an iota of sense of urgency at their end.”

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Posted 3 years ago

“I have used them several times over the past few years. I'm not sure why I kept going back. This time was the last straw. I paid for the unlimited because I needed the hotspot for working on my laptop. The hotspot did not work, despite multiple chats, emails, and even a phone call from their tech department. My wife's sim card did not work at all, data would never work. After over an hour chat, tech support could not explain why. With this and my history of problems with them, they refused to refund my plan even though I only had it for 1 week and the hotspot never worked. They refunded my wife's plan because it never worked, but refused to refund the Starter Sim fee, even though the sim card never worked. I have lots of other negative experiences of their service never working for unexplainable reasons. I highly recommend for you to avoid and go with a different provider. I will not use them any more and have already found another provider that is just as cheap and both sim cards worked as advertised right out of the box.”

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Posted 4 years ago

“It has took one month until now I still could not get my new service yet and they have already charged me. I believe that they had lost my phone number. The worst part which is the service department. Every time they had different excuses to let you wait for the response but it never be went through. Even you want talk to their manager, Henna, she never returned you call because she doesn't know how to solve the issue either and try to avoid. Very bad experience and won't recommend at all.”

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Posted 4 years ago

“Complete trash. Customer service is truly helpless when it comes to anything beyond basic. They continue to claim that a number port is still with the previous carrier even though the phone now says it's with Verizon, even when you call the phone number. Their customer service is just gate keepers that only handle basic tasks, if you have anything that is complex, they have no idea what they're doing and will just tell you they contacted another department, and that department will get back to you... they never do. I lost my phone number do to their complete incompetence.”

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Posted 4 years ago

“They lost my number in the port process. I have spent hours on tech support with no solution or expected time to resolve this issue.”

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Posted 4 years ago

“I had high hopes for this service. I have used prepaid providers for years, and U.S. Mobile had been highly recommend on the forums that I follow. So I ported my number to them, and I am now without service. My old provider confirmed that the port went through. Yet, my number is not active on U.S. Mobile. The reps have not been able to help me. This is a major inconvenience. Please proceed with caution. I will update this review as warranted.”

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Posted 4 years ago

“Worst choice, make the mistake of trying them you'll find out yourself.”

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Posted 4 years ago

“I tried to use US mobile. But I got bad connection In my area, slowly internet speed, and haven’t received messages on time. And first day , I also upgraded and share my new phone number which is from US mobile to my bank , friends and so on. That’s why I want to port out my phone number to another carrier,But USMobile freeze my phone number,don’t let me port out immediately. They need me send email to US mobile, but they are inefficient, still not got response yet.”

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Posted 4 years ago

“I pay every month for unlimited everything. I looked up what all the plan offers. And I'm always having to call us mobile every month. I was told that I could call n talk to the ceo by the ceo but everytime I ask for him his workers never put him through. Keep telling me mobile hotspot is not included and I know it is because my wife only pays 47 bucks a month while I have to pay 55 plus tax every month. N there has been only once everything has worked right. I do not recommend us mobile because of the workers. The workers suck”

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Posted 4 years ago

“I ported my number from t mobile to us mobile using esim porting guided by us mobile rep. T mobile said they have released it. US mobile esim activation produced error and now they say they they are trying to fix it. This is the third day and stillo they dont have an update and estimate on when they will fix it. Totally frustrating experience. Already lost 3 days of work and 5 hours of frustrating phone calls with us mobile. Still waiting for my number”

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Posted 4 years ago

“Don't waste your time & money !!!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was....so I was told to activate on the GSM network, after set up completion around 8:30 pm i did a few test to insure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it....I was out of data...I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep ! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right ???? My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi ? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin....CS.....after a few mundane and smartly postponing remarks his answer....I can’t give you that information, I will send you a email. So I called CS, after answering 20 questions......his answer.....I can't give you that information, we will send you a email! So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. No mms will work without data...so after calling about my messages not working i was giving a whooping 100mb of complementary data....which worked for a few days...... If you want a Headache ......Go Ahead !!!!!!!!!”

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Posted 5 years ago

“Mukesh Kumar helped me today. I could not find my phone. I wanted to know if someone had been using it. Mukesh found that it had been used yesterday but not today. She let me know that I could look at a usage log. She was going to set it up and let me know how to access it. As I was waiting for her my granddaughter found the phone outside. I was very happy with Mukesh help. It is good to know that I can have access to a usage log. US Mobile is a great company. Thanks”

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Posted 6 years ago

“After registering my service with payment, the system reset the account balance to $0. Had no network connection and had to drive downtown to a cafe with Internet to get online help. Once connected Aaron Wylie got me online in 2 minutes.”

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Posted 6 years ago

“I ordered sims and a line but after contacting CS i was told my phone would not work in my area even tho their website said it had service. BIG waste of time and money.”

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Posted 6 years ago

“Bait and switch with US Mobile. Tried to charge me double what the their unlimited plan is so I dropped them. When I first started with them they said after 6 months they would refund my money for the unlocking of my phone (didn't happen) so screw US Mobile.”

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Posted 7 years ago

“Got Unlimited and Hotspot, but wasn't told Hotspot shuts off at 15 gigs. Also, after every gig after 15, US Mobile shut off internet. Without second phone to ask why, I could not have got them to restart. Unlimited is not really a thing with US Mobile.”

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Posted 7 years ago

“Purchased UNLIMITED talk and text plan. They cut me off one night in the middle of a phone call. Called support and they said I had hit a "soft cap" so they forced me to call support to get service re-activated. What part of UNLIMITED don't they understand?”

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Posted 7 years ago

“im lose to connect 4G in my country”

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(Wajheen Khan) - Posted 8 years ago

“was fine until i tried to change phones. new phone didn't work, sent back and more than a week after it arrived i was still waiting to get an update.”

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Posted 8 years ago

“I purchased a call/text only plan for my elderly father. I was told that because he doesn't use data, this would be fine. Later, my father, who lives 200 miles away from me, was stranded without phone access because the "free data" ran out. They explicitly promised me this exact scenario would never happen. Go figure. Now they are insisting that I buy a data plan every month. I just don't like being misled, so I'm going to switch away from these guys. I asked whether I could at least get a refund credit for the inconvenience and they told me it was against their policy. Go figure. I also copied and pasted this review to their customer service live chat to ask if anything was untrue before I posted this. USMobile could not point to anything untrue.”

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Posted 8 years ago

US Mobile is rated 4.7 based on 2,643 reviews