US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,630 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.”

Helpful Report

Posted 1 year ago

“very very bad & nasty service they promissed me my phone will work oversee i paid money for that & it didnt work they didnt help me with that & didnt give me back the money they spoiled my whole business trip”

Helpful Report

Posted 1 week ago

“I guess it goes back to "you get what you pay for". Beyond the beginning of cellphones,,, the flip phone days,,, with limited infrastructure causing poor reception and dropped calls, U.S. MOBILE is the worst service I've ever experienced... I am so disappointed and sorry I switched. It is extremely slow to download basically everything, sometimes just freezing up to the point I have to "x out" of whatever after 15 - 30 seconds or more and reload my attempts,,, like with my yahoo mail or Gmail, weather radar, Home Depot or Lowe's searches, or basically anything else like Amazon, Ebay, or Marketplace. I would say maybe 10% of the time it seems just "ok", but never seems to be tap the screen and whatever just pops up quickly. Sadly I didn't really have an opportunity to check it out for the 1 month trial because I have 2 phones and didn't want to lose my numbers, so I wanted to port them away from my previous provider and hoped the more positive reviews were accurate... for me they were not! I would not have thought ANY service with today's technology could be this poor,,, but it is. I HIGHLY IF YOU ARE GETTING YOUR 1ST MOBILE PHONE SERVICE ,,, DO THE 1 MONTH TRIAL. IF YOU ARE SWITCHING PROVIDERS, KEEP IN MIND ABOUT PORTING YOUR NUMBER AROUND,,, YOUR PHONE MUST BE ACTIVATED UNDER SERVICE OF SOME PROVIDER TO PORT, SO PAY ATTENTION TO YOUR TIMING SO YOU DO NOT LOSE YOUR NUMBER IF THAT'S IMPORTANT TO YOU.”

Helpful Report

Posted 1 week ago

“Huraira Kabeer helped me out and he had so much knowledge, experience, kindness. He saved me so much headache. He's the best!!!”

Helpful Report

Posted 2 months ago

“I am extremely satistied with the service I received. Their team was attentive and very responsive from start to finish. I would not hesitate to recommend them to anyone in need of professional and dependable support.”

Helpful Report

Posted 3 months ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

Helpful Report

Posted 4 months ago

“I had a question about using my phone abroad with their Unlimited Premium Plan with a phone that was not esim compatible being able to make calls and use data. The service was outstanding. After a brief interaction with a bot, I was immediately switched to a customer representative that answered all my questions. I found out that the only thing I had to enable my phone outside the US was to switch on "International Roaming" on my phone.”

Helpful Report

Posted 4 months ago

“To say I love US Mobile is an understatement. From the moment I purchased my SIM cards, I was welcomed by an onboarding specialist who personally reached out to me via email. While every US Mobile plan offers incredible value for the price, what truly sets the company apart is its outstanding customer support. I have never been given the runaround or told I needed to be “transferred to another department.” Every representative I’ve interacted with has been patient, knowledgeable, and committed to resolving my questions and concerns the first time instead of making me reconnect with them about the same issue the next day. They don’t end the conversation until you’re confident your issue has been fully addressed. Recently, I helped a family member port their number to US Mobile. When the port request failed, I contacted support through online chat. The agent stayed with me throughout the entire process, and I never felt rushed. We spent considerable time exploring every possible solution to complete the transfer. Ultimately, the issue turned out to be with the previous carrier, which refused to release the number. Even though the problem wasn’t on US Mobile’s end, the representative clearly explained what information I needed to obtain from the other provider to resolve it. If you’re looking for a reliable and affordable cell phone plan backed by exceptional customer service, I highly recommend US Mobile. In my opinion, it’s the GOAT of the wireless industry!”

Helpful Report

Posted 5 months ago

“I’ve been with US Mobile for about three years now, and overall I’ve been very happy with the service. The biggest standout is the ability to switch between all three major networks and use whichever one works best where I’m traveling. The multi-network option is genuinely useful and something I wish more carriers offered. Customer service has been solid. I’ve only had one real issue—a transfer that got stuck—which took a few days to resolve, but it was resolved, and support stayed responsive throughout the process. I do have mixed feelings about a couple of recent changes. The switch from true annual plans (365 days) to a 30-day cycle labeled as “annual” feels unnecessary and a bit less customer-friendly. I’d also love to see phone manufacturers catch up and allow more than two active eSIMs at once, because US Mobile’s flexibility really deserves better hardware support. One small, admittedly cosmetic note: I really loved the blue app icon. The return to the white one was a downgrade for me, and I’d be thrilled if the blue icon made a comeback. All that said, US Mobile continues to be one of the most flexible and traveler-friendly carriers out there, and I still recommend them—especially if coverage consistency across different regions matters to you.”

Helpful Report

Posted 5 months ago

“Alfred and Jessica chose honesty over assumptions. They used this service for phone transparency. WhatsApp account access was explained. Facebook security checks were done calmly. Their iPhone settings were reviewed. Both partners agreed to every step. No secret surveillance occurred. Alfred felt relieved. Jessica felt more confident. A mature solution for couples.”

Helpful Report

Posted 5 months ago

Helpful Report

Posted 5 months ago

“I had to cancel an old line in order to add a new one. The chat assistant, Shahmeer, was extremely helpful, checked to see if I only needed a new plan, and took care of the line deactivation immediately. Once again, great customer service from US Mobile. The prices and services are great, as well. Month to month or for a discounted annual rate with a ton of options to customize your plan to what you do or don't need. Thanks!”

Helpful Report

Posted 6 months ago

“So I was with us mobile for 2 years in the beginning the service was great but after a year of having them the wait line to talk to customer service started taking like 30 mins to a hour and when they offered a better deal for a cheaper price for new costumers and I asked if I can get it they told me no so I told them I’m switching they didn’t care they have no respect for there customers and you’ll sit on hold with them for hours i wouldn’t recommend there service”

Helpful Report

Posted 6 months ago

“no customer service nobody pick up the phone”

Helpful Report

Posted 7 months ago

“Purchased a yearly “$67” cell phone plan advertised for one year. After purchase, learned it only applies to transferred lines, not new lines. This restriction was not disclosed on the plan. Seller did not resolve issue after multiple contacts. Have to connect to CC and stop payment”

Helpful Report

Posted 7 months ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about Shaw, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust Shaw — they don’t just solve problems, they help you find peace of mind again.”

Helpful Report

Posted 7 months ago

“HORRIBLE 0 sostumer service I am trying to get through over the phone I am holding by OVER 9 HOURS WAIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! still waiting lets see what world record we can break”

Helpful Report

Posted 7 months ago

“The best customer service I have ever had. I previously dealt with a big name company and never did I feel like a valued customer. Now I know I am important, thank you US Mobile! Today the rep who assisted me with some account and service changes was like a breath of fresh air. Solved my issues and left me delighted. Would recommend US Mobile every time!”

Helpful Report

Posted 7 months ago

“My interaction with SHAW went well. I needed some clarity on an online financial matter, and they provided straightforward information that made my next steps much easier to figure out.”

Helpful Report

Posted 7 months ago

“I have been billed for wireless service but the service has not been usable. I requested a written acknowledgment that the service interruption and account handling issue originated on US Mobile's side. However, US Mobile stopped responding to all communication attempts including chat, email, and escalated contacts. I am requesting FCC assistance in obtaining a written apology acknowledgment and correction.”

Helpful Report

Posted 8 months ago

“I recently transferred my parents’ phone numbers to US Mobile and purchased two annual plans for them on October 13 through a US Mobile Support Representative using my credit card. The very next day, both of their phones were blocked and their account was flagged — with no explanation. My parents are in their eighties and depend on their phones for essential medical and social support. This sudden service disruption has caused them major distress. I’ve spent hours on the phone with US Mobile support and emailed the compliance department multiple times, but no one has responded. The silence from US Mobile is unacceptable. This isn’t just poor service — it’s negligence that directly affects vulnerable seniors. I moved multiple lines to US Mobile believing it was a reliable carrier, but this experience has completely shattered my trust. If this is how US Mobile treats its customers, especially seniors, I strongly urge others to think twice before switching.”

Helpful Report

Posted 9 months ago

US Mobile is rated 4.8 based on 2,630 reviews