US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOBEL, is a very good agent. Love my new plan! John G.”

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Posted 2 years ago

“Our representive Nobel was made the experience 5 stars. His patience is 2nd to none, he walked us through verification, and assisted us in selecting the best service plan for our individual needs. Nobel is a huge asset to your company because people make the difference, there will never be a real substitute for personal service by another human being!”

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Posted 2 years ago

“I called in to port all my five line out because of the horrible experience with a chat person just to fix my darn DATA but as soon as i was connected to wonderful Bakhtawar, she had my service up and running in no time. never have I ever heard such a soothing voice before... Bless you my dear,, you are wonderful and you have made me like us mobile. you have been brought up well by your parents and i'm sure you have been trained well by your amazing manager. Love you xx”

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Posted 2 years ago

“Awesome job getting my e-sim up and running, really appreciate it. Thank you, Nobel!”

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Posted 2 years ago

“I had a fantastic experience with Ali Arslan and want to make sure my feedback reaches him so that he is recognized for his excellent customer service. I subscribed to US Mobile starter plan but my data service was not working. There were some technical issues with my phone and we had to add APNs manually. Ali not only sent me the required APNs but waited patiently on the call while I was inputting the APN details. This exercise didn’t fix the issue wholly and he had to change some other parameters at the backend. Once everything was in place, the data service worked flawlessly. I appreciate the knowledge and professionalism Ali displayed while we were on the call. This interaction is definitely going to make a US Mobile customer for many years to come. Thank you, Ali once again for your help and time.”

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Posted 2 years ago

“I had an excellent experience today, while calling in to US Mobile. It is rare to receive such thorough and patient customer service. Nobel, took his time to assist me, regarding multiple issues and inquiries, as well as saved me money on my phone lines. Thank you US Mobile for such excellent service, a fantastic customer experience and awesome savings! New people at the company could truly learn from Nobel as he is an exemplary representative! :)”

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Posted 2 years ago

“Nobel has been superb helping me with my issues!”

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Posted 2 years ago

“Patient helpful customer support! Nobel is great!”

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Posted 2 years ago

“Wonderful US Mobile customer service- Haroon Majeed !”

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Posted 2 years ago

“Nobel was very knowledgeable and helpful. He was the third tech who tried to help me today and the first who was spot on for the issue. He really knows the technology of the business and its glitches. THANK YOU NOBEL!!”

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Posted 2 years ago

“Amazing customer service. Nobel walked me through the entire process of transferring my account over and answered questions I didn't even know I had yet (but needed to know). He also noticed I was using a different amount of data than I was paying for and helped guide me through switching plans and choosing the plan that would work best for me - a plan that actually was better for my needs. Highly recommend U.S. Mobile.”

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Posted 2 years ago

“The absoutly the most knowledgeable representative I have ever had the pleasure of dealing with.”

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Posted 2 years ago

“I had a wonderful experience with agent Aizaz Khattak. His knowledge and assistance were invaluable. He went above and beyond to help me with my needs. Thanks Aizaz”

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Posted 2 years ago

“Nobel was of great technical support assistance! Had to start up my new iPhone 15 Pro Max with the eSIM, and he was very patient and thorough in his help. Great customer service!”

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Posted 2 years ago

“Technical support nobel was a great help with helping us with our phone problems. He was patient and very helpful.”

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Posted 2 years ago

“Aizaz Khattak Was my customer rep who helped me. He did a great job and resolved my complicated issue. I love Us Mobil! Great price for good service.”

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Posted 2 years ago

“Aden was AMAZING! After I ported my husband's # to IS Mobile, we found we were still on T-Mobile's network. We'd had trouble with them and wanted to switch to Verizon. That was easy enough but the physical SIM card we had was defective and the Verizon database that US Mobile uses said our eSIM slot was locked. After hours of chatting and calling between Google, US Mobile and Verizon, Adeen figured out what was wrong and fixed it so the eSim -and the phone! - now works. This was especially important because my husband starts chemo tomorrow 150 miles away and needed a working phone. Give that man a raise! I'd give him 100 stars if I could. He turned hours of frustration into calm at a time when very little is going right for our family.”

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Posted 2 years ago

“Nobel helped me within minutes getting my data up and running!! Thank you so much!!”

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Posted 2 years ago

“My name is kristie my rep was Nobel he was awesome and very helpful”

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Posted 2 years ago

“Nobel, one of the best customer service representatives, made somewhat of a tricky situation into the best possible outcome where I was able to officially join the US Mobile community! Nobel was on the phone with multiple team members to make sure I could get my problems resolved in just one call. From now on, I will be asking directly for Nobel with any concerns I may have in the future. He is truly a very pleasant person with obvious passion for his work and deserves a raise with the multiple problems he helped with!”

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Posted 2 years ago

US Mobile is rated 4.7 based on 2,643 reviews