US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.73

4.7 Rating 2,643 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,643 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been with US Mobile for about three years now, and overall I’ve been very happy with the service. The biggest standout is the ability to switch between all three major networks and use whichever one works best where I’m traveling. The multi-network option is genuinely useful and something I wish more carriers offered. Customer service has been solid. I’ve only had one real issue—a transfer that got stuck—which took a few days to resolve, but it was resolved, and support stayed responsive throughout the process. I do have mixed feelings about a couple of recent changes. The switch from true annual plans (365 days) to a 30-day cycle labeled as “annual” feels unnecessary and a bit less customer-friendly. I’d also love to see phone manufacturers catch up and allow more than two active eSIMs at once, because US Mobile’s flexibility really deserves better hardware support. One small, admittedly cosmetic note: I really loved the blue app icon. The return to the white one was a downgrade for me, and I’d be thrilled if the blue icon made a comeback. All that said, US Mobile continues to be one of the most flexible and traveler-friendly carriers out there, and I still recommend them—especially if coverage consistency across different regions matters to you.”

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Posted 8 months ago

“Alfred and Jessica chose honesty over assumptions. They used this service for phone transparency. WhatsApp account access was explained. Facebook security checks were done calmly. Their iPhone settings were reviewed. Both partners agreed to every step. No secret surveillance occurred. Alfred felt relieved. Jessica felt more confident. A mature solution for couples.”

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Posted 8 months ago

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Posted 8 months ago

“I had to cancel an old line in order to add a new one. The chat assistant, Shahmeer, was extremely helpful, checked to see if I only needed a new plan, and took care of the line deactivation immediately. Once again, great customer service from US Mobile. The prices and services are great, as well. Month to month or for a discounted annual rate with a ton of options to customize your plan to what you do or don't need. Thanks!”

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Posted 9 months ago

“So I was with us mobile for 2 years in the beginning the service was great but after a year of having them the wait line to talk to customer service started taking like 30 mins to a hour and when they offered a better deal for a cheaper price for new costumers and I asked if I can get it they told me no so I told them I’m switching they didn’t care they have no respect for there customers and you’ll sit on hold with them for hours i wouldn’t recommend there service”

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Posted 9 months ago

“no customer service nobody pick up the phone”

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Posted 10 months ago

“Purchased a yearly “$67” cell phone plan advertised for one year. After purchase, learned it only applies to transferred lines, not new lines. This restriction was not disclosed on the plan. Seller did not resolve issue after multiple contacts. Have to connect to CC and stop payment”

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Posted 10 months ago

“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about Shaw, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust Shaw — they don’t just solve problems, they help you find peace of mind again.”

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Posted 10 months ago

“HORRIBLE 0 sostumer service I am trying to get through over the phone I am holding by OVER 9 HOURS WAIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! still waiting lets see what world record we can break”

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Posted 10 months ago

“The best customer service I have ever had. I previously dealt with a big name company and never did I feel like a valued customer. Now I know I am important, thank you US Mobile! Today the rep who assisted me with some account and service changes was like a breath of fresh air. Solved my issues and left me delighted. Would recommend US Mobile every time!”

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Posted 10 months ago

“My interaction with SHAW went well. I needed some clarity on an online financial matter, and they provided straightforward information that made my next steps much easier to figure out.”

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Posted 10 months ago

“I have been billed for wireless service but the service has not been usable. I requested a written acknowledgment that the service interruption and account handling issue originated on US Mobile's side. However, US Mobile stopped responding to all communication attempts including chat, email, and escalated contacts. I am requesting FCC assistance in obtaining a written apology acknowledgment and correction.”

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Posted 11 months ago

“I recently transferred my parents’ phone numbers to US Mobile and purchased two annual plans for them on October 13 through a US Mobile Support Representative using my credit card. The very next day, both of their phones were blocked and their account was flagged — with no explanation. My parents are in their eighties and depend on their phones for essential medical and social support. This sudden service disruption has caused them major distress. I’ve spent hours on the phone with US Mobile support and emailed the compliance department multiple times, but no one has responded. The silence from US Mobile is unacceptable. This isn’t just poor service — it’s negligence that directly affects vulnerable seniors. I moved multiple lines to US Mobile believing it was a reliable carrier, but this experience has completely shattered my trust. If this is how US Mobile treats its customers, especially seniors, I strongly urge others to think twice before switching.”

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Posted 1 year ago

“Beware! I DO NOT RECOMMEND. I started the porting process from Cricket to US Mobile on September 13th. Since then, I’ve been reaching out almost every day because my number still hasn’t been activated. Every time I contact support, I’m told to “wait 24–48 hours” with no real progress or solution. This ongoing delay has seriously affected my business, and the lack of accountability is frustrating. Instead of helping resolve the issue, support keeps repeating the same excuse. I would not recommend US Mobile based on this experience. Reliable service and communication are critical, and unfortunately, this has been neither.”

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Posted 1 year ago

“us mobile used to be good, now they dont respond in a timely manner to customer service needs”

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Posted 1 year ago

“Worst at customer service….waited for hours on the phone and im glad i never activated service with them.read the negative reviews and you’ll see.you get this service and its your fault for not believing.do not get this service.”

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Posted 1 year ago

“AWFUL CUSTOMER SERVICE. I spent an hour on hold for each of our lines. They offered to call be at a specific time but couldn't even do that correctly. I’m certain no one in management cares, but if I knew how understaffed the Customer Service department is at US Mobile, I would never have switched. Even though very inexpensive, I will NOT be recommending US Mobile. I would switch immediately but need to recover from this fiasco first. I am absolutely certain that I will move service elsewhere before I attempt to contact Customer Service again. Life’s too short!”

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Posted 1 year ago

“They guided me with patience and compassion.”

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Posted 1 year ago

“Very Disappointed – Constant Service Issues, No Resolution, and No Refund I started using US Mobile in November 2024, and since then, I’ve never had more than 1–2 bars of service. Many times it even drops to SOS – no service. I was originally on the Light Speed network and switched to the Warp network after repeated issues, but the problems stayed the same. Whenever I contacted support, they only told me to switch networks again instead of fixing the problem. No real solutions were ever provided. Customer service is very difficult to reach. Phone calls go unanswered, and while email responses eventually come through, the process is frustrating—too many back-and-forth messages and still no resolution. On top of all this, I requested to cancel my service and asked for a refund for the remaining time since I had paid upfront for a full year. They refused, leaving me stuck with service I can’t reliably use. Overall, the service has been unreliable, support unhelpful, and their refund policy unfair. Extremely disappointed and would not recommend US Mobile.”

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Posted 1 year ago

“Working with this team turned things around for me. I’d been stuck for weeks, getting nowhere with generic responses. They were thorough, proactive, and kept me in the loop. Problem solved, stress gone. Highly recommend their services!”

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Posted 1 year ago

US Mobile is rated 4.7 based on 2,643 reviews